Frequently Asked Questions
Everything you need to know about shopping at Uber Eats Shop.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for food-related items?
For safety and hygiene reasons, we cannot accept returns on perishable food products. However, if your items arrive damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Uber Eats Shop ships to select regions globally. Please enter your address at checkout to see if delivery is available in your area and to view calculated shipping costs.
How do you ensure the quality of fresh products?
We partner with certified suppliers and use temperature-controlled packaging for sensitive items to ensure that everything arrives at your doorstep in peak condition.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, modifications can only be made within 30 minutes of placement. After this window, the order is sent to our fulfillment center and cannot be changed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.